Site Reliability Engineer – Token Services

Job Description

For Visa to deliver on the version of the best way to pay be paid for everyone, everywhere, the Operations & Infrastructure team must provide best-in-class infrastructure services that are secure, scalable, continuously available, and run-on software-defined infrastructures. The O&I team is charged with building, operating, and maintaining secure and reliable data centers, systems, and networks to support the business functionality that Visa provides to payment industry stakeholders.

Essential Functions

• Responsible for providing 24X7 Application Support across multiple visa applications.
• Supporting complex distributed applications and middleware technologies on RHEL
• Responsible for evaluating the Issues reported by Visa clients and members and providing ongoing solutions
• Managing, querying, and analyzing application data in Oracle databases
• Will be responsible for managing the service and ticket SLAs and managing the workflow to achieve the SLAs.
• Analyzing current processes and helping to identify process improvements and automation
• Defining and implementing metrics for use by various levels of management.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Basic Qualifications
• Bachelors degree, OR 3+ years of relevant work experience

Preferred Qualifications

• 2 or more years of work experience
• Experience with supporting applications running on Red Hat Enterprise Linux (RHEL) in a Production environment
• Experience with Java, Unix, Pearl, DB2 or any DB 3+ years of experience
• 3 or more years of work experience in an IT support and application operations support role or more than 2 years of work experience with an Advanced Degree (e.g., Masters, MBA, JD, MD, or PhD)
• Application performance management Tools or Riverbed Opnet: knowledge is a plus.
• Strong knowledge of RDBMS databases like DB2 or MySQL and NoSQL Databases like Cassandra or HBASE, and PL/SQL along with ability to write and run complex SQL queries
• Experience in JBoss Drools, Jasper Reports, IBM MQ Broker or Apache Kafka, Apache Spark
• Strong Technical knowledge and understanding of web services and Micro Services using REST and SOAP with JSON
• Ability to understand Clover ETL Graphs or ETL Jobs and make modifications.
• Strong Knowledge of continuous Integration using Jenkins and Gradle scripts and Continuous Deployment pipeline Experience with supporting Web Services applications running on Apache Tomcat
• Experience with managing, querying (SQL) and analyzing data stored in an Oracle RDBMS database
• General understanding of Couchbase NoSQL Document Database
• Ability to write and maintain scripts (Shell, Perl, Python, etc.) to monitor system activity including application smoke test activities during pre- and post-production implementations
• Working knowledge of production support processes such as incident/change/problem management, call triaging and escalation procedures
• Demonstrated proficiency in troubleshooting, root-cause analysis, application design, and implementing major components for large projects
• Strong analytical and automation skillset to innovate and transform the traditional operational model

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 84,600.00 to 119,650.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.