Head of Content Operations (f/m/x)

bonial helps you save time, money and paper!

We are a digital advertising partner for offline businesses – we support retailers in their marketing activities and help them find a new audience. Would you like to join and be a part of digitalisation of retail?

bonial is part of Axel Springer SE and is the leading “Drive to Store” partner in Germany and France. Every day we inspire millions of users by connecting them to their favourite shops and brands via our platforms “kaufDA” and “MeinProspekt” in Germany, and “bonial” in France.

bonial welcomes both full- and part-timers!

As a Head of Content Operations (m/f/x), you will lead the French and German Operations teams at a strategic level to achieve company objectives. Your teams will be responsible for the seamless sourcing and processing of all content across all campaign types on the bonial platforms. The main objective is to ensure the timely and accurate publication of all campaigns, maintaining a high-level customer service experience at all times.

Your responsibilities:

• Main Point of Contact for Strategic Content Topics:
• Act as the primary point of contact for all high-level content initiatives, including staffing, process improvement, and technical enhancements.
• Quality Assurance and Collaboration:
• Ensure service quality by implementing and maintaining reliable quality assurance processes, fostering effective collaboration with the P&D departments, and enhancing departmental efficiency by establishing new processes and innovative business practices.
• Stakeholder for Tool and Process Development:
• Act as a primary stakeholder for the development, implementation, and rollout of new tools and processes to optimize bonial’s fulfillment activities.
• Performance and Resource Management:
• Together with our team leads, evaluate performance, identify training needs, and allocate time and resources to ensure team growth and capability development.
• Service Level Alignment:
• Align with team leads and Sales management across markets on SLAs for the bonial services and make informed decisions on where to deviate based on clients’ needs.
• Capacity Management:
• Oversee capacity management for all content functions to ensure resources are aligned with demand.

Job requirements

Your profile:

• Proven experience in leading teams within the B2B customer service environment, with at least 4 years in a similar role.
• Solid technical understanding and interest as well as enthusiasm for online marketing.
• Exceptional communication skills, enabling effective collaboration across teams, departments, and the broader organization.
• Proactive, well-organized, and highly detail-oriented approach to work.
• Strong analytical skills, with the ability to design, implement, and track relevant KPIs within your area of responsibility.
• Fluency in English (German and French as a plus).

What we can offer you:

Diversity – proud to be an equal opportunity workplace where we aim to enable everyone to show up as their full selves. We are committed to equal employment opportunity and to being a safe space regardless of race, religion, sex, sexual orientation, age, disability, gender, gender identity or gender expression.

Development – strong support for your professional development, backed-up by a feedback culture to help you identify your strengths and opportunities.

Wellbeing – we believe mental health is as important as being fit. That’s why we’re giving you free access to nilo.health, a mental health app. In terms of physical training, other than our awesome gym in the office, we also cover part of the subscription to the Urban Sports Club. We can also offer you a corporate pension scheme so you don’t have to worry about your retirement.

Sustainability – together with our Green team, we offer you the opportunity to engage in projects that promote sustainability, environmental development and the impact that we make on our planet.

Flexibility – we offer flexible hours, a hybrid setup, and the option of working from abroad 30 days per year. We offer 28 days of holiday, additionally, you get an extra day for each calendar year (up to 30 days) and other occasions (moving, working on a social project, etc).

Modern office – Zen Rooms where employees can pray, relax or simply have some quiet time; fully equipped gym in the office, and a roof terrace for amazing social events.

Free lunch – whenever you’re at the office, we offer you different lunch options – and it’s all on us! Enjoy your lunch at a nearby restaurant that partners with us! Hot and cold drinks, fruit, regular varied and healthy breakfasts and other snacks at the office are, of course, always available for free for our employees.

Social Culture – which encourages people to start conversations, build relationships and participate together in the community through regular team events.

Visa Sponsorship – we provide visa sponsorship for those of you who are eager to join us from outside of Germany.

If you think you could fit the bill, we’d love to hear from you!

You can check out our bonial_people Instagram or read more about bonial culture and tech on Medium.