Global Operations Manager (m/f/d)

About Riverty

At Riverty, we believe that everyone should be in control of their own financial situation. Our shared commitment is to make financial solutions more innovative, empathetic, and user-friendly to empower financial growth for everyone.

To do this, we rely on 50 years of experience and the commitment of over 5,000 creative minds, innovators, and explorers in 11 countries.

Are you ready?

As part of our community, you will have the opportunity to develop your skills and transform the world of finance together with us. We create an environment where you can evolve personally and benefit from our flexible working conditions and work-life balance.

Everything we do, starts with you. Together with you, we build the most human-centric fintech to enable everyone’s future financial growth.

We are looking for a:

Global Operations Manager (m/f/d) (Permanent, Full-Time)

Join our team at our location in Berlin, Münster, Verl, or Baden-Baden – flexible working conditions are available.

What will be your challenge in the role:

• You delight our most strategic international clients and their customers by delivering excellent service.
• You increase our efficiency by ensuring globally harmonized operations that continuously meet the agreed service level.
• You identify, align, and implement best-practice processes across our global operations.
• You manage, measure, and report on our operational performance and communicate the results to our clients.
• You act as an operational key point of contact for our clients.
• You work with technical teams to understand basic system setups and ensure smooth data exchange between different systems.

What you need to succeed in the role:

• You have several years of process management, operations, and/or client management experience in an international environment.
• You have a deep process knowledge and understanding as well as superb analytical skills.
• You understand how data moves between different systems and how to manage this process.
• You have experience working in a matrix organization and can navigate complex reporting and communication lines effectively as well as build strong relationships.
• You have fluent German and English skills, both written and spoken.

Benefits:

• Mobile Office: Opportunity to work from home.
• Discounts & Extras: Exclusive Bertelsmann discounts and financial benefits, e.g., €1,500 referral bonus.
• Flexible Working Hours and Models: Customize your working hours to suit your needs.
• Training & Development: A variety of (online) courses, from language learning to leadership training, e.g., from Bertelsmann University.
• Health & Leisure: Supported sports and (mental) health programs, e.g., from our partner TELUS Health.
• Appreciative Environment: Diversity and employee networks enrich our culture.

Equal Opportunity Employer Statement

We want to be a fair and inclusive employer. We value the diverse perspectives that a diverse workforce brings to the table. Therefore, we are actively looking for people who enrich our company through their identity, background, and personal experiences, with or without a disability.