Chat Support Specialist

Your tasks

• Respond to incoming chat inquiries with accuracy, empathy, and professionalism.
• Provide information about dental services, insurance, and appointment availability.
• Assist patients with scheduling, rescheduling, and confirming appointments.
• Troubleshoot common issues and escalate more complex concerns to the appropriate team members.
• Maintain detailed records of conversations and update patient information as needed.
• Collaborate with the front office and clinical teams to ensure seamless communication and patient satisfaction.
• Proactively follow up on patient inquiries to ensure resolution and build long-term relationships.

Must-have requirements:

• Previous experience in a chat support, customer service, or administrative role, ideally in a healthcare setting.
• Excellent written communication skills with attention to grammar, tone, and empathy.
• Ability to manage multiple conversations simultaneously while maintaining accuracy and professionalism.
• Proficiency with chat support software, CRM systems, and Microsoft Office Suite.
• Strong problem-solving abilities and a positive, team-oriented attitude.
• A passion for delivering exceptional patient care and support.

Benefits:

• Competitive compensation and benefits package.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Opportunities for professional development and career growth.
• A supportive, team-oriented work environment where your contributions make a difference.

About the company:

At Northern Dental Group, we’re passionate about delivering exceptional dental care tailored to each patient’s unique needs. Our experienced team focuses on restoring and enhancing the natural beauty of smiles through state-of-the-art procedures designed for lasting results.

We pride ourselves on providing personalized dental care, offering comprehensive treatment plans that combine restorative and cosmetic dentistry to help patients achieve optimal oral health. Preventive care and patient education are at the heart of what we do — from routine cleanings and oral cancer screenings to fluoride treatments and sealants, we’re committed to helping our patients maintain healthy, beautiful smiles.