Senior CRM Specialist

Atolls is the world’s largest community-driven shopping platform, active in over 20 markets worldwide. After rebranding from Global Savings Group to Atolls, we’ve evolved from a coupon provider into a global powerhouse, empowering consumers at every step of their shopping journeys. We help millions make smarter, more rewarding spending decisions through savings, cashback, deals, product inspiration, and reviews.

With over 1,000 team members from 70 nationalities across 10 countries, we foster a culture of innovation, learning, and collaboration. Joining Atolls means being part of a global team that is constantly evolving and creating platforms relied on by millions of users.

About This Role

We are looking for a Senior CRM Specialist to join our team in Berlin. Your role will be instrumental in growing and engaging our audience by optimizing CRM channels, driving traffic to our app and web platforms, and ensuring our communication strategies deliver maximum impact and value to our users. You will report directly to the Head of CRM.

Responsibilities

• Develop and implement CRM strategies to optimize customer lifecycle journeys and maximize user retention and engagement.
• Design and execute automated campaigns across email, push notifications, and in-app messaging.
• Leverage AI tools to build automations, solve complex problems, and drive efficiency.
• Explore and develop creative strategies to generate new revenue streams via CRM channels.
• Drive initiatives to grow newsletter subscribers through creative campaigns and strategic partnerships.
• Monitor performance and build reporting assets in collaboration with the data team.
• Collaborate with product, marketing, and analytics teams to align CRM activities with business goals.

Your Profile

• 4+ years of experience in B2C CRM with a proven track record.
• Experience using AI tools for automation and problem-solving.
• Hands-on experience with CRM tools and lifecycle automation.
• Strong data analysis skills and an analytical mindset.
• Creative and innovative approach to campaign creation.
• Excellent project management skills and the ability to handle multiple projects.
• Fluent in English.
• Based in or willing to relocate to Berlin.

Our Hiring Process

1. Talent Acquisition Call: Introduction to Atolls and the role.
2. Technical Round: Live case focusing on technical aspects and meeting your potential manager.
3. Homework: Complete a short task or assignment.
4. Final Round: Meet other team members at Atolls.

*Some steps may vary according to needs.

Our Benefits

• A culture that supports personal and professional growth.
• Opportunities for internal mobility and career development.
• 32 days of paid vacation plus your birthday off.
• Flexible hybrid working model.
• Access to learning budgets and internal training programs.
• Mental health coaching and support.
• Regular team events and global/local get-togethers.
• The possibility to take a sabbatical after two years.
• Cloud-based work environment offering flexibility and collaboration.

Are You Up for It?

Please apply with your CV in English. We encourage applications from all backgrounds. To help streamline the process, kindly apply to a maximum of three roles that best match your profile.

At Atolls, we celebrate diversity and are committed to creating an inclusive environment for all employees.